Supported Operating System Versions

The following are supported operating system versions:

Microsoft Windows -- This application supports most 64-bit Windows operating systems from Windows Vista (Business or Ultimate) forward, with their latest service packs. The supported operating systems include: Windows Server 2008 (including R2), Enterprise Edition, Windows Vista, Windows 7 (Business or better) and Windows 2012.

To install on Windows 2012, right-click the win_install.exe file (not the shortcut, but the file in Disk1\instdata directory), and select the Compatibility tab. Check Run this program in compatibility mode for ... then select either Windows 7 or Vista. Command line installations are supported without any compatibility issues. Do likewise if you must uninstall (find the uninstall program and run it in compatibility mode).

Windows 2008 R2 Enterprise may indicate a PermGen size problem.Workaround: Increase PermGen size in the Synergy Network Management Properties’ Java tab from the tray icon (XX:MaxPermSize=512m). Increase the specified memory from 256m to 512m, then Stop Service and Start Service after right-clicking the tray icon. This is a known issue for Windows 2008, not Open Manage Network Manager.

Windows Terminal Server is not supported. The installer becomes non-responsive with Data Execution Prevention enabled. This option is disabled by default on Windows Server 2008, but is enabled on a Windows Server 2008 machine running Terminal Server.

• You must disable User Account Control if you are installing on Vista or Windows Server 2008. Alternatively, you can run application server as service. Another option is to run as administrator on startappserver. In Vista, right click the startappserver icon and select run as administrator.

• Installer may halt when pre-existing bash sessions or cmd sessions are left open. Close all such sessions before installing.

The Redcell Synergy installer does not validate operating systems, so it allows installation on unsupported operating systems

Linux -- This application supports Red Hat (Enterprise version 6.2) Linux, 64-bit only. (See 32-bit Linux Libraries below for additional requirements), and 64-bit CentOS (6.2). See Linux Installation Best Practices, Important: Configure File Handles in Linux and Install on Linux for more about how to improve your Linux experience.

For Linux, you must install no more than a single instance of MySQL--the one installed with this software. Before you install, remove any MySQL if it exists on your Linux machine. Make sure to remove or rename the my.cnf file for that previous installation. If it is on the path, it can interfere with the correct operation of Open Manage Network Manager. The origin of the configuration in the several my.cnf files on Linux is /opt/dorado/oware3rd/mysql/5.0.51-pc-linux-i686-64/my.cnf, so be sure to alter that one if you are reconfiguring Open Manage Network Manager’s MySql.

To determine your Linux system’s version, run the following at a command prompt:

cat /etc/redhat-release

VMware -- Open Manage Network Manager supports the above operating systems on VMware virtual machines. We test Open Manage Network Manager primarily on Windows 2008R2 and Redhat on virtual machines. For a more extensive discussion of using VMware, see the Installation Guide.

Windows handles upgrading the Windows operating system. Best practice is to export the database, upgrade the operating system, then upgrade Open Manage Network Manager. See Upgrading from a Previous Version and Upgrading on Linuxfor more details about such upgrades.