Failures of NetConfig’s backup/restore capabilities can stem from failures in the external FTP/TFTP server. Typically this means the FTP / TFTP server is offline or incorrectly configured. Check in the File Server Manager to correct this. Also, on such servers, FTP and TFTP server must share directory. (Only Windows has an internal TFTP server capabilities.)

If deploying firmware fails with the following symptoms:

• Pressing the Deploy Now button does nothing.

• The FTP/TFTP File Server status is Stopped.

A possible work-around is to perform a Backup of the device first.


Timeout can occur when backing up / restoring large config files. Change timeout values in the telnet/ssh authentication object.