Basic Network Considerations

This application communicates with devices over a network. In fact, you must be connected to a network for Application Server to start successfully. Firewalls, or programs using the same ports on the same machine where this application is installed can interfere with its ability to communicate with devices. See Ports Used.

Your corporate network may have barriers to communication with this software that are outside the scope of these instructions. Consult with your network administrator to ensure this application has access to the devices you want to manage with the Protocols described below.


One simple way to check connectivity with a device is to open a command shell with Start > Run cmd. Then, type ping [device IP address] at the command line. If the device responds, it is connected to the network. If not, consult your network administrator to correct this. No useful information comes from disconnected devices.

Consult Troubleshooting in the Installation Guide for additional information about how to troubleshoot this application.