This is typically something the installing customer does:
1. Perform a system backup of the following Servers
If the Redcell Synergy upgrade of the server(s) is not successful, a full system restore will be required. This backup ensures that the system is consistent before any upgrade or patching. Therefore a full system backup is important for each server before the Redcell software upgrade or patching exercise.
2. Perform a system backup of the database Server and Database Instance
Refer to the Oracle Database Management Chapter of your Redcell Synergy Installation Guide for recommended practices. Also refer to your Oracle product documentation.
Insert any Oracle backup process steps specifics to the site here:
ORACLE Database Backup Steps
MySQL Database Backup Steps