Use the KnowledgeBase
The KnowledgeBase includes topics not covered in the Synergy User Guide. Refer to that guide or the online help for most topics. If you cannot find a topic send us e-mail here.
Use the following features to access more than what appears when KnowledgeBase first opens.
Click the Show/Hide button toggles the appearance of the contents, index and search tabs, and the Prev / Next buttons, or clicking table of contents topics moves to different topics within the KnowledgeBase.
Table of Contents -- Displays topics together.
Index -- Search for significant contents in the KnowledgeBase index. Search terms appear in an alphabetically sorted list below the clickable alphabet. Click a letter to go to that portion of the index, then open the headline of the section where it appears and click the blue term to go to the topic.
Frequently Asked Questions (FAQs) appear in the index under “FAQ.”
The AND / OR / NOT radio buttons that appear below the search text are also useful in configuring searches. If you search for Change Management without selecting AND, and/or without enclosing the phrase in quotes, search retrieves pages that contain these words, but not necessarily together.
Sometimes your browser’s cache may interfere with KnowledgeBase’s correct appearance. If you see a table of contents node without contents, you can often repair it by refreshing the panel or whole screen.
Use “How To”
Some sections of contain the “How to” instructions for use. These are typically steps to follow to produce the desired result. For a look at all such steps available, refer to the How to section of the Index.