Failures of backup/restore capabilities typically stem from failures in the external FTP/TFTP server. This means the FTP / TFTP server is offline or incorrectly configured. Check in the File Server Manager to correct this. Also, on such servers, FTP and TFTP server must share directory.

If deploying firmware fails with the following symptoms:

• Selecting Deploy does nothing.

• The FTP/TFTP File Server status is Disabled.

A possible work-around is to perform a Backup of the device first.


Timeout can occur when backing up / restoring large config files. Workaround: Change timeout values in the telnet/ssh authentication object.